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graphics99 · Rookie Joined: 23 Jun 2010 Posts: 2

My elderly mom has had a duece for quite some time. Lately it keeps prompting for the latest update to be installed every few days. She installs it and all is fine for a few days then she get the update screen for the same update she just installed. She lives in Florida and they have had the usual summer thunder storms and power outages on occasion. Any idea why this is happening?

hlr356 · Posted: Jun Wed 23, 2010 2:51 pm Post subject:

The storms probably blew somthing in her unit , has she called in ?

henry

overtimeman · Posted: Jun Wed 23, 2010 7:07 pm Post subject:

My last unit that started doing that just before it went kaput.That's certainly not a positve sign.Carolina Mike!

norbert26 · Posted: Jun Thu 24, 2010 4:31 am Post subject:

It sounds like the flash card is going bad and the unit keeps going into _disastor recovery_ . A good indication is if she keeps seeing this upgrade prompt on a green screen. the flash card holds the operating system . if this is the cause the flash card will soon fail completly and an error on a green screen may appear . If the box was hit by a power surge or lightning then it could be another component(s) failing . Either way its time to think about a replacement .
Before replacing the box try a call to MSN TV 2 to be sure its not caught in an _update loop_. Sometimes this can be cleared by a code or something on their end . A hint if its an update loop is you see a normal looking upgrade screen rather then a green background one .
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DSL BB

Norbert

fullycharged

kramer · Posted: Jun Thu 24, 2010 1:11 pm Post subject:

I had a few of those recovery prompts back when we had upgrades, usually my photos got "lost" or "misplaced." If her photos are not there anymore she got the recovery upgrade.
If her box is

, where does one go for a replacement?
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graphics99 · Rookie Joined: 23 Jun 2010 Posts: 2

Thank you all for your information. Will be visiting her this week and will call MSNTV tech support for their diagnostic help as some have suggested while I am there. This is the only active forum I could find for MSNTV2 and am grateful for the help.

overtimeman · Posted: Jul Mon 05, 2010 4:56 am Post subject:

Google msntv2 and you will see a couple of places still have them in stock.The msntv2 store still has new ones in stock while the other store sells refurbished units.Might luck up and get a good deal on e bay.Mike

ajmac · Posted: Jul Mon 05, 2010 7:53 am Post subject: